Shipping policy

Pre-Order Policy

What is a Pre-Order?
A pre-order allows you to purchase an item before it is in stock. These pieces are made or prepared after your order is placed to ensure quality and reduce overproduction.

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Processing & Shipping Time
All pre-order items require approximately 3–4 weeks for processing and production before shipment. This timeframe may vary slightly depending on demand or unforeseen delays.

If your order contains both pre-order and in-stock items, your entire order may be shipped together once all items are ready. We recommend placing separate orders if you would like in-stock items shipped sooner.

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Shipping Confirmation
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

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Delays
While we strive to meet the estimated timeframe, delays may occur due to high demand, production issues, or shipping carrier disruptions. We appreciate your patience and understanding.

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Cancellations & Changes
Orders for pre-order items cannot be canceled or modified once they have been placed, as production begins shortly after purchase.

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Refunds & Exchanges
All standard return and exchange policies apply once your item has been delivered. Please refer to our Return Policy for more details.

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Contact Us
If you have any questions about your pre-order, please contact our support team and we’ll be happy to assist you.